Delivery + Returns

Shipping policy

We hand-make all prodcuts according to orders. Our orders are typically prepared within 3 business days after receiving your order confirmation email. You will receive another notification when your order has been shipped. Deliveries take place within 3-5 business days. Please contact us on hello@pastskincare.com if you have any queries relating to shipping times.

 

Shipping Rates and Estimates

UK SHIPPING:

UK Standard Shipping - Royal Mail Tracked

INTERNATIONAL SHIPPING:

Please note our shipping prices do not include duties or taxes. We are not responsible for any customs charges that may occur. 

Shipping prices are calculated based on the selected country & parcel weight. This is automatically calculated during checkout.

Europe: 5-7 Business Days

International Shipping: 10-14 Business Days

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at hello@pastskincare.com with your name and order number, and we will look into it for you.

 

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it; unused, unopened and in its original packaging. You will also need the receipt or proof of purchase. We will not accept returns if the product seals have been broken.
To start a returm, contact us at hello@pastskincare.com 
If your retrun is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted. For accepted returms, we will issue a refund for the cost of the product (exclsuing the cost of shipping). A return fee will be deducted from the refund given to you once we have processed your return.

Damages, issues and stolen parcels

Please contact us and provide proof of image if the item is defective, damaged or if you receive the wrong item, so that we can sort an exchange for you right away. 

We send all of our parcels on a tracked service with photo evidence on delivery. If we have photo proof of delivery and your parcel is stolen, we don't insure these orders. If you believe your parcel has been stolen, please report it to the police and let us know your Crime Reference Number so we can investigate it further with the courier. 


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received your return, and let you know when the refund has been approved. If approved, you’ll be automatically refunded on your original payment. Please remember it can take some time for your bank or credit card company to process and post the refund too.